FAQs

Have questions about Riemer Systems or our secure medication storage solutions? Browse answers to common questions about our products, customization options, ordering process, installation, lock options, and healthcare applications. If you don't find what you're looking for, our team is happy to help.

Product

Which medication cabinet is right for my facility?

The best solution depends on your healthcare environment, available space, workflow, and storage requirements. Riemer Systems offers portable electronic control boxes (PECBs), wall mounted locking cabinets, wood locking cabinets, and custom medication storage solutions.

What is the difference between the Small, Medium, Large, and Tall wall mounted cabinets?

Each cabinet is designed for different storage capacities and installation environments. Smaller cabinets are ideal for patient rooms and exam rooms, while larger cabinets provide additional storage for nursing stations and medication rooms.

Which of your products are HIPAA compliant?

For HIPAA compliance, the patient information needs to be protected so you will want to choose a White, Frosted, or Wood Grain door.

How do I set the user code for the lock?

For your convenience, Riemer Systems provides downloadable copies of our specification sheets. The specification sheets are categorized by product. Each document has multiple products listed within – they are designed to be universal. If you cannot find something within the specific product specification sheet, please contact us for additional questions. We are happy to help and want you to be satisfied with your purchase.

How do I clean the lock box and/or locking cabinet?

Our wall-mounted locking cabinets are made of PVC (i.e. polyvinyl chloride), while our portable lock boxes are made of White PVC High-Density Polyethylene (HDPE). Ensure that the cleaning products used are safe and recommended for such material.

To start, clean the locking cabinet and box by following the steps below:

  1. Remove all items from the locking cabinet and/or lock box.
  2. Dust the box with a light microfiber cloth.
  3. Use a damp cloth to remove dirt, grime, or other materials off the surface.

To disinfect and sterilize, the procedure will vary from facility to facility. Disinfectant wipes are a quick and easy way to disinfect and prevent cross-contamination between patient rooms. Some facilities may allow disinfectant wipes with hydrogen peroxide, isopropyl alcohol, or bleach. For example, AANA recommends wiping small surfaces with 70% isopropyl alcohol to reduce bacterial contamination.

To disinfect and sanitize, follow the steps below:

  1. Select a non-abrasive, FDA or EPA certified detergent or chemical spray.
  2. Use the selected disinfectant wipe or spray disinfect on surface and let rest for the necessary amount of time as directed by the packaging.
  3. Wipe down surface and allow time to dry.

As a best practice, AANA also recommends taking proactive measures to prevent materials from by inadvertently contaminated by blood or other airborne debris. In the case of anesthesia carts, a clean covering can be placed on top of the cart at the beginning of each case.

If you have questions or would like additional information on cleaning, disinfecting, or sanitizing your medical locking cabinet or lockbox, please contact us!

Customization

Can cabinets be customized?

Yes. Riemer Systems offers custom dimensions, lock options, door styles, mounting configurations, and other modifications to meet your facility's needs.

What is the difference between the lock options?

All our locking cabinets and lock boxes come standard with the self-locking lock, but you can choose the manual/shared use lock upon purchase for no extra charge. The audit trail lock can be purchased for an additional charge. When it comes time to choosing a lock, you have three choices:

#1 Self-locking

The self-locking lock has a spring-loaded latch, so the user can simply close the door and automatically lock the box. The self-locking lock is ADA compliant. 

#2 Manual/Shared Use

The Manual/Shared has two built-in features: (1) Manual Mode, and (2) Shared Use. The manual mode requires the user to rotate the lock knob to the locked or unlocked position. If the shared use is selected, the lock allows for shared/daily use that enables a revolving user code, so that multiple users can use the lock without having to reprogram the lock each time. This is a great option for healthcare providers who have high turnover, have doctors and nurses sharing a lock box on different shifts, or have patients who want to lock up their valuables.

#3 Audit Trail Lock

For healthcare providers who need complete access control and accountability, the Audit Trail lock provides a time and date stamped record of access. The Audit Trail lock is easy to use, install, and maintain. Each lock can hold up to 20 unique four to eight-digit user codes. It provides a 1,500-event rolling audit trail. Best of all – programming of the audit trail is excel-based, so there is no confusing software to learn or worry about! Data is transferred via a USB to a computer with Microsoft Excel.

Learn more about choosing the right lock. 

What door styles are available?

Depending on the cabinet model, choose from clear, white, frosted, or wood-grain doors.

Can you build completely custom medication storage solutions?

Yes. Our team works with healthcare organizations to develop secure medication storage solutions tailored to unique workflows and space requirements.

Ordering & Quotes

How do I request a quote?

Contact us through our online form or call our office. We'll recommend the appropriate solution and provide pricing based on your project requirements.

Do you offer quantity discounts?

Yes, we offer quantity discounts (5 or more). If you are buying in bulk, please request a quote for a quantity discount.

Can I order directly online?

Many products are available through our online store. For larger projects or custom solutions, we recommend requesting a quote.

Do you offer a refunds?

Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days (typically 5-7 business days). Read full Refund & Warranty Policy. 

Do you offer a warranty?

Riemer Systems offers 1-year warranty on our products to cover manufacturing defects and lock failures. The ship date is used as the start date of the warranty period and spans 1 year from the date of shipment. The warranty is valid only for the original purchaser and is not transferrable. Read full Refund & Warranty Policy. 

Installation & Support

Are the cabinets easy to install?

Yes. Wall mounted cabinets include pre-drilled mounting holes for installation. Mounting hardware is not included.

Do the electronic locks require batteries?

Yes. Electronic locks operate using two AAA batteries and include a low-battery indicator.

What happens if the batteries fail?

Every electronic lock includes a safety backup key override.

Can multiple users access the same cabinet?

Yes. Manual / Shared Use and Audit Trail locks support multiple user codes.

Healthcare Applications

Which healthcare markets do you serve?

Riemer Systems serves hospitals, medical centers, VA medical centers, long-term care facilities, assisted living communities, veterinary clinics, EMS agencies, pharmacies, home healthcare providers, and other healthcare organizations.

Which cabinet is best for hospitals?

Hospitals commonly use the Small, Medium, Large, Tall, Double Compartment, and Hallway Compliant Wall Mounted Locking Cabinets, along with the PECB for anesthesia carts and patient transport.

Which cabinet is best for assisted living?

Many assisted living communities choose the Wood Wall Mounted Locking Cabinets because they provide secure medication storage while complementing residential-style environments.

Which cabinet is best for EMS?

The Portable Electronic Control Box (PECB) is specifically designed for ambulances, EMS vehicles, patient transport, and other mobile healthcare applications.

Company

Where is Riemer Systems located?

Riemer Systems is located in Whitewater, Wisconsin, and has been manufacturing secure medication storage solutions since 2000.

Are your products manufactured in the United States?

Yes. Riemer Systems proudly manufactures its medication storage solutions in Wisconsin.

How long has Riemer Systems been in business?

Founded in 2000, Riemer Systems has spent more than two decades designing secure, keyless medication storage solutions for healthcare organizations.

How can I contact Riemer Systems?

You can reach our team by phone, email, or through our online contact form. We're happy to answer questions, recommend products, or discuss custom solutions.

Still Have Questions?

Our team is here to help. Contact Riemer Systems for product recommendations, custom solutions, or assistance selecting the right medication storage solution for your facility.